A Happy Shoe Story
I came across this story about a woman's customer service moment-of-truth with Zappos.com, and online shoe retailer, and to be honest, I was very touched. (Read it if you want a warm fuzzy.) I'm not the type of guy to buy shoes online, but I have to admit, if I was going to, I would order from Zappos after hearing this story.
That being said, then I went to the site and discovered that when it comes to the world there are things I know a lot about (like Simpsons episodes and World War II aircraft) and things I know hardly anything about, apparently, such as shoes.
Zappos' problem from my perspective is that for me there are really not that many categories of shoes. I would pretty much say there are:
- Dress shoes
- Running shoes
- Bowling shoes
- Snow shoes
I would admit that there are many varieties within those categories, like lace-up vs. slip-on, but I wouldn't give them names, per se.
Then I saw the category list on Zappos:
Loafer
- View ALL Loafers
- Algonquin/Split/Bicycle Toe
- Moc Toe
- Penny
- Plain Loafer
- Tasseled Loafer
- Woven
Made in the USA
Monk Strap
Oxfords
- View ALL Oxfords
- Algonquin/Split/Bicycle Toe
- Cap Toe
- Comfort
- Hiking
- Moc Toe
- Plain Toe
- Rugged
- Saddle Shoes
- Steel Toe
- Two Tone
- Wingtip
And that is about a quarter of the categories on the men's shoe page. Seriously!
I just don't know what to do when confronted with a list like this. Algonquin toe? Good lord, what the hell is that? It makes me scared and want to run away and buy my shoes in a physical store where I don’t need to know what something is called, just what it looks like.
I do understand that not everyone is as ignorant about shoe types as I am, but I can't be alone in this.
Anyway, for you shoe experts and/or fetishists out there, you now know where to go!
